Advice & Guidance

We offer flexible access to bespoke advice 24 hours a day, 7 days a week. Whether that is a general enquiry from a registered manager on a busy Monday morning, or a concerned member of staff in the middle of their medicines round on a Saturday evening.

Policy or SOP Review

When it comes to managing medicines safely, a providers first port of call should always be a robust policy or Standard Operating Procedure (SOP), something that the CQC will always seek for assurance. We offer a variety of solutions to take the pain of keeping policies and SOPs up to date away, including:

- ‘One-off’ reviews of existing policies and SOPs

- Annual policy review and refresh

- Completely new policy or bespoke SOP creation (e.g., covert administration of medicines)

Staff Training
Whether you are a large care home or a small, supported living provider, we recognise through experience that looking after your staff, and ensuring they are supported, is always one of your key priorities. Then allow us to help you achieve this when it comes to medicines with a selection of training offers to keep your staff knowledge sharp, consistent and most importantly ‘safe and effective’:

- Face-to-Face or Virtual Training Workshops
- Virtual Webinars or Q&A sessions
- Monthly ‘Check-In’ with the team to answer any concerns or questions

Annual Retainer
Take the stress out of medicines management altogether by selecting one of our retainer options.

Bronze

- In-hours support (8am - 8pm) 5 days per week.

- Monthly remote 10% audit of MAR charts

- Annual Policy Refresh/review

- Monthly Check-In with Registered Manager and Clinical Leads to address concerns or questions

Silver
- In-hours support (8am - 8pm) 7 days per week.

- Quarterly On-Site Audits
- Annual Policy Refresh/review
- Monthly Check-In with Registered Manager and Clinical Leads to address concerns or questions
- Medicines error analysis reviewing incidents, making recommendations and helping to embed learning
- 1x Staff Training Session per year

Gold

- 24/7 support including Out-of-Hours and Bank Holidays

- Monthly On-Site Visits providing audits, guidance and ‘floor-walking’

- Annual Policy Refresh/review - Medicines error analysis reviewing incidents, making recommendations and helping to embed learning

- 1x Staff Training Session per year

- Meeting Attendance: Representation at clinical MDTs or governance/quality meetings with Local Authority partners

- CQC/LA Support: providing on-site support during a CQC or Local Authority inspection

Looking for something else?
We always strive to meet your needs. If you have any requests not covered in the information above, just let us know and we would be more than happy to help!

Find Out More Today
If you are interested in what we offer and would like to know more, get in touch today through the ‘Contact Us’ page.